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How do I return?
Under what circumstances Returns and Refund/Replacements are accepted?
Timeframe for returns to be accepted
When you can expect a refund
Damages and issues
Please inspect your order upon reception of the item/items. If it is defective or damaged, contact us immediately to evaluate the issue and process your request.
If you accidentally receive the wrong item, please reach out to us. Once your case has been taken upon, we will provide a shipping label you can use to return the item/items.
Note: You need to reach out to us within 7 days of the delivered date if a wrong product has been delivered.
The fastest way to process an exchange is by returning the item you have received once we have received your item we will send across the exchanged item/items that you requested.
Order Never Arrived?
You will be provided a tracking number along with your order once the order has been shipped. The tracking number will provide you an update on where your order is. Use your track number on the link provided below to get the information
If you still have queries in regards to the above, please do not hesitate to contact us at firstname.lastname@example.org with the order number, we will get back to you within 24 hours.
If you want to cancel an order, please ensure it is done before the been shipping has been processed. Once shipped it might take us a bit longer to cancel your order as this will involve us initiating a return which will take more time for us to cancel your order.
My question is not mentioned...
If you have any queries regarding the return, refund, exchange, cancellation, order arrival delay, or any other queries regarding the organization or products please reach out to us at email@example.com